Clear answers. A confident first step.

We provide Occupational Therapy and Speech Pathology for NDIS participants across the lifespan. We discuss your individual goals, needs and available clinician expertise to confirm the right service.

Yes. Both home visits and telehealth are available across Melbourne and regional Victoria, subject to coverage, clinician availability and clinical suitability. Tell us your suburb, preferred format and accessibility needs.

Our fees follow the current NDIS Pricing Arrangements and Price Limits, including applicable price limits and claiming rules. Before services begin, we explain the agreed session fee and any applicable travel, assessment, report-writing, non-face-to-face work or cancellation charges in your service agreement.

If your available funding is limited, please contact us before booking. With your consent, we can liaise with your support coordinator or plan manager to discuss priorities and an affordable plan of support. Any alternative payment arrangement is agreed with you in advance; additional NDIS funding or approval is not guaranteed.

Please contact us before arranging further sessions. We can discuss priorities, session frequency and likely assessment or report costs. With your permission, we can liaise with your support coordinator or plan manager. We will not assume that additional funding is available or commit you to extra charges without agreement.

Tell us whether your plan is plan-managed, self-managed or agency-managed. We confirm billing arrangements and provider eligibility for your plan before accepting a booking. Agency-managed services depend on the relevant provider registration and claiming requirements.

Bring your current plan or relevant plan details, your goals and any reports you would like your therapist to review. Include your support coordinator or plan manager contact details if applicable. You do not need to upload unrelated medical documents.

Our office hours are 9:00 am–6:00 pm. Client appointments begin from 10:00 am, with the last appointment starting at 6:00 pm. All times are Melbourne local time. We confirm available dates and appointment length with you.

We aim to respond within two hours during office hours. Appointment timing depends on clinician availability, location and your needs; we confirm the earliest suitable appointment when we contact you.

You can request NDIS assessment and report writing, home modification assessment, assistive technology assessment or ongoing therapeutic intervention. Your therapist will discuss suitability and the scope of work with you.

Yes, with your consent. We can work with your authorised representative, family, support coordinator, plan manager or other treating professionals where this is relevant to your goals.

Please contact us as early as possible. Any cancellation fee must be explained in your service agreement and meet the applicable NDIS claiming conditions. Ask us about your agreement before booking or cancelling.

We welcome compliments, suggestions and complaints. Call 0433 996 736 or email qmcarevictoria@gmail.com. Tell us what happened, the outcome you would like and your preferred way to be contacted. You may involve a representative or advocate, request communication support, or give feedback anonymously.

We will listen respectfully, discuss the next steps and keep you informed. Making a complaint will not disadvantage you or affect your right to seek support.

Your referral is emailed to QM Care with a generated QMC referral PDF and any documents you upload as separate attachments. Website analytics do not contain your referral answers or medical documents. Read our Privacy Policy for consent, use, access, retention and privacy complaint information.

Yes. Call 0433 996 736 if you need help or would prefer to discuss a referral. Only fields marked with an asterisk are required; representative and coordinator sections can be left blank where not applicable.