QM Care (“we,” “our,” or “us”) is committed to protecting your privacy and handling personal information in a secure and responsible way. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you interact with us, including through our website.
We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
The types of personal information we may collect include:
Identity and contact details: name, phone number, email address, postal address
Service enquiry details: your request, preferred services, participant details you choose to provide
Website usage data: IP address, browser type, device information, pages visited, date/time of visit, referral links
Communications: records of emails, calls, messages, and feedback you send us
Sensitive information (only if relevant and provided): health or disability-related information, NDIS-related details (e.g., participant number, plan-related information). We only collect this where it is reasonably necessary and with consent or where permitted by law.
You can choose not to provide personal information, however this may limit our ability to respond or provide services.
We may collect personal information:
when you submit an enquiry form or contact us by phone/email
when you request information or services
when you interact with our Website (including via cookies and analytics)
from third parties where authorised (e.g., support coordinators, carers, referrers), and where permitted by law
We collect and use personal information to:
respond to enquiries and communicate with you
provide and manage services (including disability supports and allied health/health-related services, where applicable)
confirm identity and manage administrative tasks (bookings, invoices, feedback, quality improvement)
comply with legal and regulatory obligations
maintain Website security and improve Website functionality and user experience
send service updates or information you request
We may disclose personal information to:
our staff and contractors who need it to perform their duties
third-party suppliers who support our operations (e.g., IT providers, web hosting, email systems, billing platforms)
your authorised representatives (e.g., nominee, guardian, support coordinator) where you have consented or it is lawful
regulators, courts, or law enforcement where required or authorised by law
We do not sell personal information.
Sensitive information (including health and disability information) is handled with additional care. We only collect and disclose it where:
it is necessary to provide services or respond appropriately, and
you have provided consent, or the collection/disclosure is otherwise permitted by law.
Our Website may use cookies and analytics tools to help us understand how visitors use the site and to improve performance. Cookies may collect information such as pages visited and time spent on the Website.
You can usually disable cookies via your browser settings, but doing so may affect Website functionality.
We aim to store and process personal information in Australia. Some third-party service providers (e.g., cloud hosting, email, analytics) may store data overseas. Where this occurs, we take reasonable steps to ensure providers handle personal information in a manner consistent with Australian privacy requirements.
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Measures may include access controls, secure systems, and staff confidentiality obligations.
We keep personal information only for as long as necessary for its purpose and to meet legal requirements, after which it is securely destroyed or de-identified (where appropriate and lawful).
You may request access to the personal information we hold about you and request corrections if it is inaccurate, out of date, incomplete, or misleading.
Requests can be made using the contact details below. We may need to verify identity before providing access.
If you have a complaint about how we handle your personal information, contact us and we will respond as soon as reasonably practicable.
For privacy enquiries, access/correction requests, or complaints, contact:
QM Care (Quality Medical Care)
Email: Admin@qmcarevictoria.com.au
Phone: [insert phone]